Returns & Exchanges
Due to the perishable nature of our artisanal potato donuts, we cannot accept returns once the product has left our shop or been delivered. If your order is damaged or incorrect, please contact us within 24 hours so we can make it right.
Contact Support
Email our customer service team within 24 hours of receiving your order, including your order number and any relevant photos of the issue.
Quality Assessment
Our team will review your request to determine if the product qualifies for a refund or replacement based on shipping damage or preparation errors.
Resolution Selection
Once approved, you can choose between a full refund to your original payment method or a fresh replacement order sent at no additional cost.
Refund Processing
Approved refunds are processed immediately and typically appear on your bank statement within 5-7 business days depending on your provider.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing